Privacy Policy

Last updated: 1 January 2026

Yirra Clean (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://yirraclean.com.au/, request a quote, contact us, or use our services.

This policy is intended to align with Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (where applicable).

1) Who we are (Contact Details)

Business / Project name: Yirra Clean
Owner: Gregorio Verdejo Gomez
Address: 158 Elizabeth Avenue, Clontarf QLD 4012, Australia
Email: info@yirraclean.com.au
Website: https://yirraclean.com.au/

If you have any questions, requests, or complaints about privacy, contact us using the details above.

2) What information we collect

We may collect personal information that identifies you or could reasonably identify you, including:

  • Identity and contact details: name, email address, phone number
  • Service and booking details: address or suburb, service type, preferred dates/times, property details relevant to a quote
  • Communications: messages you send via forms, email, phone, SMS, or social media
  • Website and device information: IP address, browser type, device identifiers, pages visited, time spent on pages, referring/exit pages, approximate location, and other analytics data
  • Interaction data: clicks, scrolls, form interactions, and (where enabled) session behaviour recordings/heatmaps
  • CRM records: history of enquiries, quotes, bookings, and customer service interactions stored in our CRM
  • Payment-related information (if applicable): if you pay online or by card, payment processing is typically handled by a third-party payment provider. We do not store full card numbers on our servers.

We do not aim to collect sensitive information (as defined under the Privacy Act) unless necessary and you consent, or it is otherwise permitted by law.

3) How we collect information

We may collect information:

  • When you submit a contact/quote form on our website
  • When you call, email, or message us (including SMS or social platforms)
  • When you request a quote, book, or use our services
  • Automatically through cookies and similar technologies (see section 5)
  • From third parties where permitted (for example, advertising platforms, analytics tools, or referral partners)

4) Why we collect and use personal information

We collect and use personal information to:

  • Provide quotes, confirm bookings, and deliver cleaning services
  • Communicate with you about your enquiry, quote, booking, or service updates
  • Maintain customer records in our CRM (customer relationship management) system
  • Improve our website, services, and customer experience
  • Measure marketing effectiveness and understand how visitors use our website
  • Send service-related notices (e.g., confirmations, reminders)
  • Respond to enquiries, feedback, and complaints
  • Comply with legal obligations and resolve disputes

Marketing: We may send marketing messages only where permitted by law. You can opt out at any time (see section 11).

5) Cookies, analytics, advertising pixels and behaviour tools

Our website may use cookies and similar technologies to operate, analyse performance, and support marketing. This may include the following tools:

(a) Google Analytics

We use Google Analytics to understand how visitors use our website (e.g., pages visited, time on site, traffic sources). Google may collect information such as your IP address (which may be anonymised/configured depending on settings), device details, and browsing behaviour on our site.

(b) Meta Pixel (Facebook/Instagram)

We may use the Meta Pixel to measure advertising performance and improve ad relevance. This may allow Meta to collect or receive information about your actions on our website and connect it to your Meta account, subject to Meta’s settings and policies.

(c) Hotjar (Heatmaps / Session Behaviour)

We may use Hotjar to better understand user experience (e.g., heatmaps, clicks, scrolling, and session behaviour). Hotjar may collect device data and interaction data. Where enabled, Hotjar can record interaction patterns; however, we aim to configure Hotjar to avoid capturing sensitive form fields.

(d) CRM (Customer Relationship Management)

We use a CRM to manage enquiries, quotes, bookings, and customer communications. Information submitted through forms or communications may be stored in our CRM, including contact details, job notes, and service history.

Managing cookies and preferences

You can control cookies through your browser settings. If you disable cookies, some website features may not function correctly. Where we provide a cookie banner/consent tool, you can manage preferences there as well.

6) What information is collected by these tools

Depending on configuration and your device/browser settings, these tools may collect:

  • IP address, approximate location, and device/browser identifiers
  • Pages visited and time spent
  • Clicks, scrolling, and navigation patterns
  • Form interactions (excluding sensitive fields where configured)
  • Referral source (how you found the site)
  • Advertising conversion events (e.g., “quote request” submitted)

7) Disclosure of personal information (who we share it with)

We may disclose personal information to:

  • IT and website providers (hosting, security, maintenance)
  • Analytics and marketing providers (e.g., Google, Meta, Hotjar)
  • CRM providers and communication tools (email/SMS/call systems)
  • Payment processors (if applicable)
  • Contractors/subcontractors engaged to deliver services (only what is necessary)
  • Professional advisers (accountants, insurers, legal advisers)
  • Government agencies/regulators where required or authorised by law

We do not sell your personal information.

8) Overseas disclosures

Some third-party providers (including analytics, advertising, CRM, hosting, or messaging services) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and disclosures are handled consistently with this policy and applicable law.

9) Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and limiting access to those who need it.

No method of transmission or storage is completely secure; however, we maintain reasonable protections appropriate to the nature of the information.

10) Data retention

We keep personal information only for as long as necessary to:

  • provide services and manage bookings
  • maintain customer records and business administration
  • comply with legal, tax, and accounting requirements
  • handle disputes or complaints

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11) Marketing, advertising choices and opt-out

Marketing communications

If you receive marketing communications from us, you can opt out at any time by:

Service messages (e.g., booking confirmations) may still be sent when necessary.

Advertising and tracking choices

You can reduce tracking/targeted ads by:

  • adjusting your Meta ad preferences in your account settings
  • using the Google Analytics opt-out tool (section 5)
  • controlling cookies via browser settings
  • enabling “Do Not Track” (note: some services may not respond to DNT consistently)

12) Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, contact info@yirraclean.com.au. We will respond within a reasonable timeframe. In limited circumstances, we may refuse access as permitted by law (and will explain why).

13) Complaints

If you have a privacy complaint, contact us using the details in section 1. Please include details of the issue. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

14) Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies before providing personal information.

15) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the revised “Last updated” date.

16) Contact us

Yirra Clean
158 Elizabeth Avenue, Clontarf QLD 4012, Australia
Email: info@yirraclean.com.au
Website: https://yirraclean.com.au/